Shipping Policy
We are located in Whiteland, Indiana so that's where all our packages come from and we currently ship across the US, Canada, and Mexico.
Once you place an order, we strive to have your order fulfilled and on the way within 3 business days of your purchase. All of our shipments go out via USPS Priority or First Class and typically our customers receive their packages within 3-4 business days.
Once you place an order, we strive to have your order fulfilled and on the way within 3 business days of your purchase. All of our shipments go out via USPS Priority or First Class and typically our customers receive their packages within 3-4 business days.
INCORRECT ADDRESSES & RETURNED SHIPMENTS
If a package gets returned to our warehouse because of an incorrect address or no forwarding address the customer will be responsible for paying for the second shipment. An invoice will be issued to the customer via email for the shipping costs.
TRACKING INFORMATION
We send you an order confirmation email once your order is placed, and a tracking email when your item is shipped/being shipped. Please check your spam folder in your email to make sure you didn't miss your confirmation or shipping details.
Please be aware that sometimes, tracking information takes a few days to update.
If you have any questions, reach out to us at info@tuliptreesoapco.com.